I am someone who places a high value on their health, so I was eager to check out the selection of immune-enhancing items available at the Sambucol online store. Having said that, my interactions with their customer service department were not very satisfying. To begin, I had a hard time understanding what was going on and where I was supposed to go on the website. It was difficult for me to find the precise product that I was looking for, and the descriptions of the products did not provide me with too much assistance in making my choice. When I eventually decided to make my purchase, I was dismayed to discover that the items I had ordered had arrived in a damaged state. I attempted to acquire assistance from the customer support team at Sambucol, but I had a difficult time receiving a response from them. It took them several days to come back to me, and even when they did, their response was unhelpful and condescending even though I had given them ample time. In spite of the fact that I tried to collaborate with them to find a solution to the problem, I was faced with resistance and a lack of empathy from them. It was very evident that the fulfillment of their customers' needs was not their top focus, but rather the acceleration of sales without regard to the standard of their goods or the nature of their interactions with their clients. My time spent shopping at Sambucol's online store was, on the whole, a negative experience for me. In spite of the fact that they offer a variety of high-quality health items, their customer service is terrible, and they don't seem to care about their clientele at all. This leaves a lot to be desired. Anyone who is contemplating making a purchase from their online store should, in my opinion, give it some serious thought before doing so.