I ignored the negative reviews about how difficult it is for a child to actually use this device. I figured my son wasn't pressing down on the pen enough to trace the letters. I was wrong. I pressed this screen so hard I thought I would crack the screen. My son is 4 years old and he was so frustrated that I kept him for almost 2 weeks and got him to practice the letters tonight. Assume now that the sound is not working. Yes, I changed the batteries. And yes, I checked all the settings. Do yourself a favor, save your money and your child's sanity.
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