In general, I bought two packs and one survived, and the other was spoiled by dogs. I contacted support and explained. Not only did they send a replacement, they sent me their new model to try out. I prefer the clasp. Definitely easier to get on and off and adjust to the flight. Dogs lack patience or remain too calm when fiddling with their collar. I also love the fact that you can trim the length for less dangling. I will buy again. Great customer service, hassle free discussion and timely delivery!
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