I love how easy it was for me as an admin user with no graphic designer training or experience to take over all our branding from one person who had been working remotely! The process took some time because they were building out new templates but once everything started rolling along everyone's work got so much quicker. They've also continued supporting us after launch which has really helped when something goes wrong (which happens often!). It would have been nice if there could have been more options regarding layout sizes/widths etc - i think this can make life difficult for people trying to get their site set up quickly without spending too long researching what size will look best across platforms. This isn't necessarily bad though depending on your needs & budget you may not need anything bigger than 500px wide (if that). Having someone else do most things means less stress going forward.
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