I appreciate their understanding about my schedule and how to accommodate me at short notice. The price was also extremely good for the time of use which made the overall experience quite pleasant. Sometimes it can be a bit tedious as they may not be able to prepare their drinks to your liking due to lack of knowledge or because you would want special ingredients. I have received excellent customer service over multiple occasions when requesting assistance with customizing food items for an event. I love that they have a lot of different options when it comes to drinks with their cups! They are super easy for kids (and adults!) to use since there aren't too many steps involved in making them. My favorite is probably my birthday frappes where we get chocolate syrup or coconut milk instead of water so its extra yummy :) The only thing i dislike about supare frape is sometimes you can smell what flavor your getting before hand but other than that everything else was great!!