I like how it's easy to customize for my needs; as well can be used by other doctors in our group (we are all primary care physicians). It is not user friendly at times so you have do some learning before using this software but once its set up your able t ouse very easily! We use EmR 4 MD mostly in conjunction w/my practice manager who also uses an iPad app called Practice Fusion which syncs perfectly together allowing me access from any computer or where ever i am while working remotely via Zoom etc.. I like the ability to have all my patient information in one place. It is easy for me to access it from home or when I am out of town. The software is very user friendly. There are some features that could be improved. For example, you can't copy and paste text into the notes section. You must manually type it in. I would recommend this product because it has helped streamline our paperwork process. We have been able to reduce the amount of paper we use by over 50%.