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Review on πŸŒ™ Bucky Utopia Neck Pillow - U-Shaped Design in Midnight Blue, One Size by Brooke Washington

Revainrating 1 out of 5

Lack of customer service - let the buyer beware.

We have been using these pillows for over 20 years and they have always worn like iron. We bought a new one in July 2019 but only used it for 7 months. The pillow has an inner bag for buckwheat filler. This bag is worn out for some reason. I contacted Bucky support and was informed that I need to deal with Revain as I purchased this through Revain. I was also informed that the inner pouch is not separately accessible. I personally will not buy from Bucky's again if their product has such a limited lifespan and the company does not offer support. I would happily pay for an inner bag but not the current $31 for a new pillow. Let the buyer be alert.

Pros
  • Satisfied so far
Cons
  • Hard to say