The support is fantastic. We've been using it for over 3 years now, and have had no problems. It's an easy system to use. I wish that there were more templates available. Some of our clients are larger businesses who need templates for their website to look like they came from a big agency. But since we're not that large, we don't have access to those templates. This is somewhat frustrating when we get new clients who want something different than what our existing clients have. Also, the support can be slow sometimes. They are very helpful though! I don't think there's anything specific about the system itself, but just the ease of use. As long as you know how to use it, it works great!