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Laura Brooks photo
France, Paris
1 Level
459 Review
0 Karma

Review on ๐Ÿ“ฑ Philips Universal Remote Control with Find It Feature and Smartphone App: Samsung, Vizio, Sony, Sharp, Roku, Apple TV, RCA, Panasonic Support - 6 Device, Silver SRP2017B/27 by Laura Brooks

Revainrating 1 out of 5

The product documentation is completely wrong, please note:

The product documentation, including online, did not match the remote control properly and required brutal setup problems. This includes finding another manual that matches the product model serial number and the documents provided do not match. I then tried the likely keyboard shortcuts when the listed instructions didn't work as directed. After trying many combinations, I hit a pattern โ€” double-tap TV, hold Setup, then hold TV until it beeps โ€” before I could start trying out remote codes. The remote control codes are provided based on the code listing numbers purportedly: but not actually: listed in the battery compartment of the remote control. To do this, I had to guess what list of codes to try from supported devices. Coincidentally I tried CL5 and the first recommended code worked; However; If I hadn't started with the last list, I might have tried the previous two lists for a long time, which contain hundreds of options. Accidentally discovered the remote uses CL5 and found a way to control the setup function of my new remote then I can pull out the codes and assign them to each device. This is an unacceptable level of performance for this type of product at this price point. Philips wants instructions for complex tasks to be functionally similar to how they are performed.

Pros
  • Easy installation
Cons
  • Cable is shorter than other options