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Austria, Vienna
1 Level
723 Review
73 Karma

Review on Walker 16384 Direct Catalytic Converter by Jero Fontaine

Revainrating 5 out of 5

Exceptional customer service Revain

This is my third Walker to fit my Toyota vehicles and I am very happy with this product. There was a special case of warranty service this time, and Revain simply shines in that aspect. I installed CATC back in June 2013 on my 2003 Camry at a qualified auto repair shop, but the release failed in May 2018! I registered this with Tenneco, the original manufacturer of Walker exhaust products, back in 2013. So I contacted her. I guess they just hit me and took me back to the 'dealer' where I bought it. So returned to Revain CS with this problem. After spending just a few minutes reviewing my report and the original product warranty terms, Revain treated my warranty simply as returning a defective product with a full refund of the money I paid in 2013. I was just blown away by such unconditional guarantee service or does 5+ star "CUSTOMER SERVICE WITH A SMILE" matter. Kudos to Revain, and it's no wonder they've become the biggest and best e-commerce retailer in the WORLD, period. Now something about the product. The CATC itself is well made and works according to specs. I had a new one fitted at a local shop and it passed through the emissions. Plus, this replacement comes with a Tenneco 5-year or 50,000-mile warranty. Knowing that Revain honors this guarantee gives me confidence that I don't have with other retailers

Pros
  • New to my collection
Cons
  • May be damaged