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Finland, Helsinki
1 Level
713 Review
56 Karma

Review on Aisilk by Marcus Dorgham

Revainrating 1 out of 5

Poor customer service and quality knowledge of AISILK

I recently bought an AC adapter from Aisilk, however I regrettably had a very unsatisfactory experience. The adapter was not in the condition represented on their website and was delivered beyond the estimated delivery date. The adapter was of poor quality, and it did not function properly with my smartphone. I tried to get in touch with their customer service department, but I only got unresponsive and inept reps. They looked uninterested in listening to my problems and did not offer any useful solutions to my issue. Additionally, the website did not explicitly say whether the adapter was compatible with my device, so I had to buy a replacement from another business. This was a waste of time and money, and as a result of my interaction with Aisilk, I felt frustrated and dissatisfied. Overall, I wouldn't advise anyone in need of electronics or power accessories to purchase Aisilk. They are a firm to avoid due to their subpar products, lack of compatibility transparency, and sluggish customer care. Although it is regrettable that my experience was so bad, I sincerely hope that others would take note of my error and select a more reliable firm for their need.

Pros
  • Quick and dependable shipping services.
Cons
  • unclear return and exchange procedures.