It is easy to use, it has all of our information that we need for each client stored within one place so when needed I can go right into my account manager dashboard without having to look through multiple files or emails trying find what i am looking for! The only thing about this program as far as dislike goes would be if you are not familiar with how programs like these work then there may come times where things do get lost but thats just something everyone needs some training at sometime during their employment time.