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797 Review
48 Karma

Review on IIJ America Inc. by Ruben Saunders

Revainrating 4 out of 5

Our staff loves Tait Systems Customer Insight

I am very happy with this product as it is simple to use and has many options for customization of reports. It's easy to learn how to set up your own parameters. The software can be slow when loading large amounts of data especially if you are using custom fields or filters, sometimes requires more time than desired to load certain types of records (ie customer service calls). If you're looking for an all inclusive solution then this might not meet all of your needs but it does have some great features like email notifications which allows us to keep track of our customers' account information easily from anywhere at anytime. We've been able to quickly resolve problems with our clients by providing them access to their accounts online so they don't need to call our office.

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Pros
  • Easy interface
  • Multiple ways we could customize various report layouts.
  • Email notification system that keeps me in touch w/my clientele!
  • Very user friendly & intuitive program!!
Cons
  • Loading speed / performance was inconsistent
  • Some times difficult process getting info into correct category
  • Needs better integration capabilities within other programs