I liked the way it was easy to create bots with it's drag and drop interface, I also like how easy it was to customize bots with its visual editor. It had some bugs which made it hard to use for me. I think they should improve this product because it's not that good. It's an expensive software and it's hard to find someone who knows how to use it. If you're looking into creating bots for your business then this is the best option. It has helped us automate our customer service department by creating bots that help our customers in different ways. We are solving problems of our customers with these bots.