Review on 📁 Mediasonic ProRaid USB 3.1 10Gbps Dual Bay SATA Hard Drive Enclosure – USB 3.1 Gen 2 10Gbps / USB-C/USB Type C (HUR5-SU31C+) by Angie Wooten

When my 16TB Western Digital drive enclosure failed, I wanted to keep the drives and just add a new enclosure. After some research, the Mediasonic ProRaid case turned out to be the most suitable in terms of performance and price. The initial installation started very easily. The PC recognized the new case and began installing it. The first problem I had was having to reformat the drives again even though they were already formatted and configured as RAID 1 in the WD settings. The drive was mainly only used for automatic backups, so formatting and losing stored information wasn't the killer (it was present elsewhere). However, it would be nice if the case retained the original settings and data. The real problem started when the disk management program crashed halfway through the install. From this point on, the computer initially recognizes the case, but then crashes due to a general USB hardware error. The standard fix turned out to be ineffective, and judging by the forums this didn't just happen to me. The support on the Mediasonic side sucks. Absolutely huge smoking heap of worthlessness. Support requests have been made over the years that have not been answered in any way. The same applies to technical product information. Here is nothing. So I was alone for the support. My solution was to "invent/discover" a hard reset of the case itself. Not documented anywhere, but I just started pressing and holding the keys in various sequences while plugging them into the PC until *boom* Windows recognized the drive and allowed me to restart the formatting process. (Suggested solution is to hold down ALL device buttons while connecting). After that, the drive worked fine and I was able to complete the setup. The next difficulty arose with the USB-C cable. It is short. Very short. Not at all a practical size for those who don't want the hard drive on the computer. I tried adding an extension cable to the cable that came with it to get the length I needed, but when I did that Windows no longer recognized the drive. The solution was to buy a 15 inch USB-C cable. It worked fantastic. Since then the drive has worked great. It's fast, quiet, and unlike its WD predecessor, doesn't drop out of connection on the fly. I only took off one star because the hardware itself is great, but there is no support or documentation.