I like that this software is easy enough for my non-tech savvy clients! It has been great having someone who knows what they are doing help me set up an account so we could start using it right away with our first client's asset tracking project in mind.
So far there haven't really any downsides but if you do have questions about how something works just ask them through their support team because everyone seems friendly/helpful over live chat as well (which isn’t always true when dealing online). We use it mostly during construction projects since not all customers know exactly where everything goes before work starts which makes keeping track difficult until after things get installed etc., But overall its worked out pretty good especially considering i don't actually own one myself haha :).