The customer service and the ability to have multiple account users on a single software is very powerful. I wish the software was more intuitive for less experienced users. It was confusing at first. I would like to see more features in the future but for now it is great. I love the software for the ability to pull and analyze data. I am able to see the data I need right away. I am able to set up and use reports to give my managers information that they need for daily decision making. It is a very helpful software for our company.