The online store for Shelfology makes claims about high-quality shelves and satisfied customers, however my most recent purchase from them disappointed me. The shelves had obvious dents and scrapes when they were delivered, which shows poor quality control. I contacted their customer support, but they were useless and discounted my worries. I am an expert in do-it-yourself projects, so I recognize the value of high-quality supplies and equipment. Unfortunately, Shelfology falls short in this regard. Their lax quality control and subpar customer care reveal a business that is more concerned with increasing profits than offering clients dependable products and support. I would not suggest using Shelfology's online store if you're searching for high-quality shelves for your DIY projects. They are an untrustworthy choice due to their unfulfilled promise to quality and client happiness. Look elsewhere for a business that values its clients and is proud of its offerings.