Others say the support is great. I can confirm that. The device worked immediately and was easy to set up. Email on the go was finicky due to "*mail" security and the car didn't have the latest firmware. Roger helped with the firmware update and I created a separate dummy email account just for this device to send emails. My last Falco endured 9 years of uninterrupted recording. If it lasts a time and a half longer that would be great. There are no cloud transfer fees and there doesn't seem to be a time limit for live remote viewing like other systems do. The cloud allows ports to remain closed, which is great. I bought and paid for it myself.
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