After reading a disturbing article about this odorless poison, my mother checked her Jackson Heights apartment building. She said the process was easy as she followed the instructions included in the kit. When she was done, she sent her sample to Pro-Lab for analysis. The next week Hurricane Irma hit Florida where the lab matched the package and although they survived the storm they took the call and gave me an updated estimated time of arrival for our results. They arrived digitally the following week and when I called with questions the customer service representatives were very friendly, knowledgeable and patient as they explained to my mother and I that our analysis is one to rest easy. I really felt cared for and they were the ones who dealt with the aftermath of the storm. Very impressive! Many Thanks
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