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Senegal, Dakar
1 Level
742 Review
36 Karma

Review on PUREPLUS by Jared Winebrenner

Revainrating 3 out of 5

My Experience with the PUREPLUS Online Store Left Me Feeling Disappointed

I am writing to express my dissatisfaction with the PUREPLUS online store, as a consumer who has just recently made a purchase from the company. The purchasing experience as a whole was aggravating and did not live up to expectations in any way. To begin, the website was not user-friendly and was difficult to traverse. It was a challenge for me to track down the particular components and add-ons that I required for my refrigerator. The search function did not generate reliable results, and the categories were difficult to understand. Because of this, it was difficult for me to locate what I required, and as a result, I ended up spending more time on the website than I had initially planned to spend there. Second, the process of checking out was incredibly sluggish and aggravating. When I attempted to make a payment, the transaction did not go through, and it took longer than expected for the page to load than I had anticipated. It was necessary for me to carry out the procedure several times, which was a waste of time and extremely aggravating. Thirdly, the support that was provided to customers was unsatisfactory. They were unhelpful when I attempted to contact them to enquire about the current status of the delivery of my order. The representative's lack of professionalism gave me the impression that they were unconcerned with the issues I raised. My time spent shopping at the PUREPLUS online store was, on the whole, a negative one, and I would not suggest anyone else do the same. The website was difficult to navigate, the checkout procedure was slow, and the customer service was unsatisfactory, all of which left a lot to be desired.

Pros
  • high-caliber goods
Cons
  • Support for customers that is, at times, insufficient