The ability to collaborate and share information. It also allows for easy sharing of documents which can be helpful when it comes to providing support to other employees. I wish there were more options in terms of customizing the software. There could have been more options for customization such as choosing different font sizes or font types. I find that the program is very useful for collaboration and working remotely. This has helped me become more efficient since I am able to communicate with my team members which is helpful in making sure everyone understands something new or has concerns about a project. It's easy for team members in different locations or time zones as it supports flexible scheduling options which allows our learners access outside of normal office hours when they need support most! I have never encountered any issues while using this app however would like more advanced analytics so can see who has been active/inactive etc within last 3 months.