I like how easy it is to use, especially when there are multiple users in one location! It would be nice if they had more options for customizing your dashboard so we could see what our clients were doing at all times instead of having them log into their accounts separately after each shift or day off work (which can sometimes take hours).
We have been able solve issues with absenteeism very quickly which has improved attendance overall as well since employees know where those absentees go next without needing an administrator present every time someone goes out sick/needs FMLA leave etc..