I like that it's easy for students who are not familiar with grant writing or research applications to use this software because of its user friendly interface! The application process can take some time depending upon which department you're working in at your institution but overall we have been pleased thus far by their customer service team as well! We were able to get our first round funding from NIH within two weeks after submitting all required information via email; however there was one issue where they did require us to submit another copy (via snail mail) once approved so make sure everything looks perfect before submission!! It has helped streamline processes when applying through my school since most things go directly into the database instead of having student fill out paper forms.