The ability to sync Google Calendars so that we can see all appointments in one place is great! I wish there was an option to change how emails were being sent from our CRM/Marketing Automation tool since it's not consistent across platforms. We use this product as well because of its benefits in data synchronization through google calenders. It makes keeping track of everything much easier when you are working remotely or have multiple team members using different tools such as Slack, Zoom etc. I like how easy it is to setup and use. I also like how it syncs to other applications. I dislike that I can't have it sync to my phone to have it available on the go. I am looking to use it to have a better way of managing my no shows and reschedules. I also use it for my marketing automation software. It helps me to have more control over my no shows and reschedules.