When the brush arrived, the bristles were bunched, which bothered me. I left it on my desk for a day and eventually the bristles opened up and looked like a normal brush. I suspect some of the bristles were bent due to the packaging, but I didn't really care. I used a brush with all purpose cleaner on my car carpet to get the stain out. The bristles were soft but strong enough to get the stain out. A few bristles fell out even though I didn't brush them hard so I give this brush 4 stars.
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