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Belgium, Brussels
1 Level
695 Review
55 Karma

Review on mophie by Stephen Hobbs

Revainrating 3 out of 5

Dissatisfied with Both the Product's Quality and the Company's Customer Service

As a Mophie customer, I was quite dissatisfied with the quality of their products as well as the amount of customer support that was offered. My experience with the brand was not in the least bit satisfying, despite the fact that they assert that they place a strong emphasis on quality and the contentment of their clients. The goods that I had ordered did not arrive on time, and when I opened the package, I discovered that it did not meet the quality requirements that had been promised. I made an effort to contact customer service, but the personnel I spoke with were unhelpful and their response times were painfully sluggish. It was abundantly evident that they had no interest in resolving the problem I was having. In addition, after conducting additional research on the topic, I discovered that many other customers had experienced comparable problems with the products and customer support offered by Mophie. It would appear that the statements made by the brand that it is trusted by both professionals and average customers are not supported by the evidence. In a nutshell, Mophie is not a retailer that I would advocate patronizing. Their products' quality and level of service to customers are both subpar, and there are superior alternatives available from more trustworthy firms.

Pros
  • Products of the highest quality.
Cons
  • expensive in comparison to some rivals.