My most recent BRCbeads shopping encounter was a total letdown. The website is user-friendly and offers a wide variety of beads and jewelry-making supplies, but the quality of the products I got was very low. Despite the free shipping offer, some of the beads on my items were already chipped or broken when they came. Additionally, the packaging was insufficient because some of the beads leaked out of the bags while being transported. Additionally, even though the prices were fair, the quality of the beads did not meet the cost. The crystal beads lacked the glimmer and shine I was anticipating, and the glass beads appeared cheap and readily breakable. To make things worse, when I contacted customer service to voice my concerns about the quality of the items, they were unhelpful and unresponsive. I was left feeling angry and let down by my buy. Overall, I would not advise anyone searching for top-notch beads and jewelry-making supplies to purchase from BRCbeads. The products are of poor quality, the packaging is inadequate, and the customer service is unhelpful, despite the website's initially optimistic appearance.