I like that it has been very easy to learn how use this software since we started using it at my current job several years ago.
We actually have had no issues with any of our staff having access or training in the program. There are many modules available (both internal process workflows as well external services) which can be customized into your own unique needs/processes. Currently there isn't anything I dislike about this product! My team uses bioRAFt daily and it helps us manage all aspects of project life cycles from planning through execution.