I like that it's very user friendly! The program makes creating documents quick as well which helps my business grow because of this fact alone!! It has helped me create many different types of letters for clients with ease by being able to upload pictures or scans in seconds rather then hours/days when using other programs such Microsoft word etc.. Easy emailing system included so no need worry about sending out emails via your computer anymore (which can be difficult sometimes). Nothing really bad at all but what would help make things better could possibly include editing features within each file you are working off from one another instead just having them open next-to if possible? This will save time since we don't have our own office staff who edits these files regularly therefore they end up getting edited incorrectly causing more work later down stream due to their mistakes not ours.