I like that it is easy for me as an agent/travel manager member using my cell phone or computer easily without having any issues with internet connection problems even when traveling out-of -towners are looking up things such hotels etc.. It can be confusing at first but once you get used ot how everything works there isn't anything negative about this software system! This program has made our jobs easier both from managing agents while away (and back home) plus making sure we have all needed information quickly so if anyone need assistance they don;t wait till after hours which could make them miss their flight!!