The customer service from myezclaim has been exceptional! They always have answers to all our questions, they are very responsive in solving issues that we may be having with their software or website (which does not usually happen). I highly recommend this product if you want an easy way to take care off claim processing without overloading yourself!! We use it as part insurance carrier when filing small truck/equipment damage reports so there isn't much room left now but i'm sure once its done fully will love using them again.