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774 Review
46 Karma

Review on MSP by Moe Gilbert

Revainrating 5 out of 5

Fantastic Product For Tracking All Ticketer Flow Processes

The ease to use interface allows for quick setup with minimal training required from our staff - which was critical as we had no previous experience in this space or product line! Would like more integration between products (ease transfer data) but it's easy enough just copy/paste fields into other programs if needed so not too big an issue here either way- really great tool overall though!! We are able track all aspects related directly back through ticketing system making reporting much easier than before when only one person knew how everything worked together internally.- It also has helped us gain visibility within internal processes allowing quicker resolution times due increased transparency throughout process flow leading up front end customer service interactions.

img 1 attached to MSP review by Moe Gilbert

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Pros
  • I would highly recommend giving them try out
Cons
  • Almost never