I like how easy it is to use for my department. The interface isn't as user friendly compared with some other software but we are very used to using track plan so this does not affect our work flow at all! We don’t have any problems that would be solved by another product or service to us in particular. There has been no change of usage from what was expected when first introduced into the business over 3 years ago now. Benefits include time management which makes projects run more efficiently within an organisation - there were previously issues with different departments communicating effectively. This allowed improvements regarding project scheduling which improved efficiency overall.