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1311 Review
67 Karma

Review on πŸ“· Tonton Wireless Security Camera System - Full HD 1080P Audio Recording, 4CH WiFi NVR with 2TB Hard Drive & 4IP Cameras with PIR Sensor - Plug and Play by Ricky Habbani

Revainrating 5 out of 5

Exceptional Service

I received the package 2 days after ordering as I am a Prime member. The box was perfectly packed. There are 4 camera boxes containing the antenna, camera and mounting screws. The other box contained an HDMI cable, a mouse, a long-distance antenna for the camera, and a power adapter for the dash cam. The DVR was packaged in a bottle with instructions and 2 window stickers. The power supplies for the cameras are packed in individual plastic bags. When I assembled the cameras and DVR, plugged in the HDMI cable and turned everything on, I encountered a problem. All I get is a black screen. I thought there was something wrong with my TV, but whenever I unplugged the HDMI cable, my TV got covered in snow. So I tried connecting the monitor to the VGA port instead, but got the same results. So I contacted Revain who contacted the seller. This is where it gets interesting, Will, TonTo Security customer service, emailed me on my cell phone asking for more information. I was very surprised. Today is Saturday and someone contacted me immediately. That's excellent customer service. With this kind of service I will definitely use this company again. I gave it 3 stars for both image quality and durability as I have not actually used the product or received a replacement. After troubleshooting Will he decided to send me a new DVR. I should get a replacement by the end of next week at the latest. I will update my review once I receive a replacement.

Pros
  • Surveillance DVR Kits
Cons
  • Minor Repairability

Comments (9)

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February 08, 2023
Tonton 4CH Full HD - excellent system overall
February 06, 2023
Exactly what the doctor ordered!!!
January 25, 2023
exceptional service
January 20, 2023
Outstanding out of box surveillance solution
December 14, 2022
Great Imagery
December 12, 2022
Darn good product !
December 09, 2022
Do NOT buy this terrible system....Complete waste of money
November 19, 2022
Great system, quick response from customer service.
October 29, 2022
Has its merits but don't expect much