I like how easy it was for me to use this program as well as its customer service department. It's not too confusing so anyone can navigate through easily. Sometimes when you click something or go somewhere your screen just freezes up! This happens with other programs but they have great techs who are willing to help fix problems if needed which makes things better in my opinion. If there were more features available then maybe people wouldn't be complaining about their computers freezing sometimes. But overall I think it's an okay product. The computer would freeze at times because we're running low on memory space due to multiple services being open simultaneously (which isn't possible). We also had issues getting certain updates installed correctly so I'd recommend downloading those first before installing anything else.
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