iSupport Software Review
4
·
Very good
Rating
4.7
IT Management, IT Service Management Tools
Description of iSupport Software
iSupport Service Desk helps you to automate incident, problem, change management, reporting, knowledge, asset, end user self help, approval processes, customer surveys and advanced email processing. We leverage your current investments in Microsoft technologies such as Active Directory, SQL, WMI and more. Available for both on premises and hosted.
Pros
- It is easy to use and provides many ways of organizing tickets and creating workflows
Cons
- It is not so easy to use
Pros
- And overall ease in how much time required between questions asked vs resolving issues themselves versus waiting long periods until assistance comes into play,
Pros
- Simplicity
- Ability to keep track if issues without having them be lost in email chains.
- Ease for customer's, employees ,etc