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Servicely Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
IT Management, IT Service Management Tools

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Description of Servicely

At Servicely, we are passionate about simplifying the complexity of using Artificial Intelligence to improve business outcomes. We have developed the world's first end to end service management platform with AI at the core, that Observes how your best service desk agents resolve issues and requests in order to generate feature-rich machine models for training purposes. We use these models to Augment your agents with intelligent automation to significantly reduce their call handle times, and resolve these issues instantly and Automatically with no human intervention.

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

Great tool and great support!!!: Servicely

I like how easy it is for everyone in our team (from product managers through devs) can access what's happening with every customer service agent at any time without needing lots of training or special software/hardware required! That said - sometimes there isn't enough information when something goes wrong (an email comes from another department, but not one that has been logged into their account). This would be helpful if this was more integrated within an AI chat client rather than having…

Revainrating 5 out of 5

Great service provided by Service Lyceum

I like the way they help my company create a better way to automate our processes. They have a team who have been so helpful and have taken the time to understand our needs and processes. They do not have a lot of experience with Microsoft products, hence their knowledge and expertise could be a little bit more robust. I would say Servicely is a good software to manage our processes and data. They have been able to implement a lot of our processes and data. We have been able to automate a lot…

Pros
  • Great customer support
  • Easy interface/navigational structure.
  • Well designed app from an employer's point if view (like when you want your employees or applicants know what opportunities lie ahead)
  • Easily connectable through emails; easy accessibility throughout day to day operations as well!Cons : Nothing really comes up at this juncture while searching about disadvantages except being slightly too expensive
Cons
  • Mostly okay, but...

Revainrating 4 out of 5

Software to automate business operations without coding

Their support team is very knowledgeable in their product which helps me feel confident when I am asking them questions related with my use case! The cost could be higher for some people who can't afford it right now but this may change over time as they expand more into Europe/Asia markets where prices tend get lower than USA market price (I guess). If you're looking at AI tools that offer good user experience then look no further because these guys have really done well here! You will not…

Pros
  • Great customer care
  • Very helpful folks
  • Well designed interface to work within.
  • Good pricing model compared against competition especially considering we'll see better expansion down south soon enough :)
Cons
  • Not yet available outside US due too legal restrictions, though i expect great things shortly from servily

Revainrating 4 out of 5

Best Tool to implement Artificial Intelligence into various business domains

The best part is that you can use AI in multiple ways like customer service or marketing etc., It's very easy for newbie too as it has simple UI & UX which makes them feel comfortable with this tool right from start itself! I have no dislike experience so far but if there were any then they would be my personal preference only!! If your looking out an all-inclusive solution regarding artificial intelligence than go ahead because here everything comes under one roof i mean AIOps platform. We've

Pros
  • Easy, fast to learn,
  • Customer support team ready 24 7 hours.
  • Very user friendly product interface even non IT staff member are not found difficulty while using Servicenow tools
Cons
  • Not much technical knowledge required; )