Review on Servicely by John Kennedy

I like how easy it is for everyone in our team (from product managers through devs) can access what's happening with every customer service agent at any time without needing lots of training or special software/hardware required! That said - sometimes there isn't enough information when something goes wrong (an email comes from another department, but not one that has been logged into their account). This would be helpful if this was more integrated within an AI chat client rather than having some info pop up via Google Chrome notification popup box after opening my inbox window as well. Also - no real way to add additional channels once you're already creating your first profile-specific channel per contact center representative / rep. Would love seeing integrations between different accounts so they have multiple profiles set instead just adding them down each branch under "add contacts". Just getting started here & haven’t encountered anything yet really dislike all those prompts.