OMNITRACKER Review
4
Β·
Very good
Β Β
RatingΒ
4.5
IT Management, IT Service Management Tools
Description of OMNITRACKER
OMNITRACKER is an IT service change management software. It helps to make a good communication with users and reduce the operational price.
Pros
- And last but not least no hardware needed! : ) We just need internet connection via VPN client + access credentials through local firewall server.
Pros
- Easy task assignment
- Ability assign multiple approvers per card which is very helpful once people start getting busy.
- Great customer service from folks answering questions via email quickly during business hours even though remote workers' schedules vary wildly around time zones due only having daytime access while US employees can log into anytime 24x7 regardless.
- Very responsive support staff willing help out whenever necessary whether before office hrs OR outside typical call center opening times
Cons
- There are troubles
Pros
- It's not too visually busy unlike other solutions I've used which take up too much screen real estate
Cons
- The reports took too long to generate and the UI was sometimes laggy