The best part is that you can use AI in multiple ways like customer service or marketing etc., It's very easy for newbie too as it has simple UI & UX which makes them feel comfortable with this tool right from start itself! I have no dislike experience so far but if there were any then they would be my personal preference only!! If your looking out an all-inclusive solution regarding artificial intelligence than go ahead because here everything comes under one roof i mean AIOps platform. We've been able solve our issues related sales pipeline management by implementing machine learning techniques within Salesforce CRM system through API integration between two platforms -ServiceNow/"SalesForce"and "AioPops".