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ServicePRO Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
IT Management, IT Service Management Tools

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Description of ServicePRO

Help Desk Management System

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great Call Volume Monitoring Software

I like how you can set parameters to make notifications more personalized, or make them more broad so they’re not too specific. Sometimes it takes awhile for you to receive an automated response after making a change through your admin panel. I wish this option was available for all options (notification methods). The best thing about ServicePro is being able to monitor call volume during times of high use. It gives us great clarity into where issues may arise so we can tackle them before they…

Revainrating 4 out of 5

Awesome solution and extremely helpful support

The ease of use, ability to customize it for your needs is great! It has helped our employees get back up in running so fast that we have not had any issues with downtime since implementing this system about 2 years ago!! Very easy software setup (we did all ourselves) as well very quick implementation time - 1 day or less from start date. Nothing really but I'm sure there will be some small issue at first when trying something new like how they do things differently then what you are used…

Pros
  • I like the ease of the system setup and the ease of use/setup
Cons
  • It is a small company and there is not really the ability for the employees to be in the system

Revainrating 4 out of 5

Help Desk Management System - Customizable Features

I like that it is very easy to use and navigate. It's also pretty intuitive which makes training employees easier. The software has a good amount of customization options, so you can do almost anything within it. I dislike that sometimes it takes a while for the software to load after clicking something. Sometimes I have to refresh the page multiple times before it will actually load. I would recommend this product if you are looking for a help desk management system that allows for…

Pros
  • Easy interfaceEasy ability customize layoutVery user friendlyHelpful customer service teamI love how quick they respond when contacting them via phone or emailGreat value pricingComprehensive featuresExcellent documentationCustomer satisfaction rating!Fully functional trial periodFree upgrades available
Cons
  • Slow loading speed
  • Some glitches in certain areas (notably during password inputs)It was difficult at first but once

Revainrating 5 out of 5

Service Pro Time & Attendance Software Is Very User Friendly

The ease of use, customization options that are available for each user to be able to do their jobs more efficiently! There is nothing I dislike about this product as it has been fantastic in assisting us with our business needs by making work flow easier through its ability to track time and tasks effectively. It does not have many limitations but if there were any they would probably require some training or assistance from an expert who knows how to utilize all features at once. We use…

Pros
  • Easy accessability easy interface intuitive navigation between screens.
  • Abilityto create customized reports within hours vs days (if desired).Dislikes:
  • Limited numberof users allowed per account /per day
  • Lack offunctions specifically geared toward small businesses like ours
Cons
  • Some problems