Review on ServicePRO by Justin Sherman

I like how you can set parameters to make notifications more personalized, or make them more broad so they’re not too specific. Sometimes it takes awhile for you to receive an automated response after making a change through your admin panel. I wish this option was available for all options (notification methods). The best thing about ServicePro is being able to monitor call volume during times of high use. It gives us great clarity into where issues may arise so we can tackle them before they escalate in terms of time spent on hold. I love that you can track everything from tickets to service requests, as well as user activity in your system. It's very easy to use and navigate through - no need for training! The only thing is it would be nice if there were more options available for reporting purposes (ie; different views of reports). We are solving all our customer support issues with this software. From ticketing to help desk management, we have been able to streamline processes and improve efficiency across multiple departments.