Let me start by loving OXO and think they make a lot of great quality products. However, it wasn't a very good experience. The box in which the product is delivered shows the contents. The outside of the box was badly dented, but unfortunately that's not uncommon these days. The top of the box was sealed with tape but appeared damaged. The tape had been removed from the bottom of the box and inside was clear evidence that the item had been used and repackaged. Since the box shows the contents, I can't say for sure if the seller sent me a used product or if someone in the shipping process checked it before shipping. After seeing it shipped and received so quickly after ordering, I think it's more likely that they sent a used product. Upon closer inspection, the brushes looked a bit worn and there were already clumps of dust between the bristles, but they looked strong enough. . Not feeling comfortable going to the store to return the product, I decided to use it anyway. The retractable handle refuses to stay in place next to the rag head. You might think it locks when you twist it one way, while it releases the other way to fold the storage device. Unfortunately not as there is only one spot where it temporarily gets stuck, but once you start dusting it loosens and the head dangles back and forth without tugging to collect the dust. I looked at him over and over again trying to get him to hold on but he refused. My head was spinning like a top trying to dust a few feet above my head, making the job harder than it needed to be. very specific place. I don't know if this is an issue with all products or just because I received a used item. While it can be used with some modifications, I don't like it when a used item is charged full price and I don't think anyone would agree. However, I like the design of the brushes, especially the one for the fan blades; I just have to use tape to keep my head in place when using it.
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