I really like how easy it was to set up and customize my chat room. It's also nice that they offer a free trial so you can try it out before committing. Sometimes when we get an error message it doesn't always provide a solution, but usually if you send them a ticket with all the information they will help you fix it! If you're looking for something simple to use and not too expensive then this is a great option. We are using this in a church setting where people want to make contact with other members of our congregation.