I bought this toilet with the expectation that it would last a while. I bought a toilet on May 20, 2017 and it stopped working in August 2017. I've tried to solve the problem of not flushing from all sides, but to no avail. I changed the batteries, checked the water flush line and looked at the flush control wires. Nothing worked. I've had the toilet with limited use for almost three months and now it's broken. I plan to contact Revain for assistance with a replacement as the warranty is only under a month. I hope the support team can help. ChristTHETFORD CORPORATIONPORTABLE TOILETS ONE-YEAR LIMITED WARRANTY POLICYThetford Corporation warrants portable toilets to be free from defects in defects for one (1) year from the date of purchase as long as the system is used for personal, family or household purposes. Commercial portable toilets are guaranteed for ninety (90) days from the date of purchase. LIMITED WARRANTY INCLUDES 1. Detailed coverage (repair or replacement of defective parts).2. Freight (ground service only) for the transport of the spare part and for the transport of parts must be returned to Thetford. LIMITATIONS ON WARRANTY1. This warranty does not apply to products that have been subjected to abuse, neglect, accident, fire, improper repair, improper installation, alteration, failure to follow operating or winterizing instructions contained in the owner's manual, or other improper use.2. This warranty is void if the identification number or manufacturing date stamp has been erased, altered or removed.3. The owner must take the portable toilet to the Thetford Service Center for warranty repair or replacement. Except as stated above, all labor and transportation costs are the responsibility of the owner. Under this warranty, Thetford Corporation is only responsible for the repair or replacement of defective parts.2. In no event shall Thetford Corporation be liable for: consequential or incidental damages, including but not limited to charges or claims for labor (including labor where parts are not used in repairs), loss of time, loss of profits, inoperability or damage resulting from spillage Deodorant or storage tank additives.3. Some states do not allow the limitation or exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
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