The ease in which I can create my own work orders is fantastic! It's so simple to do that it almost seems silly not having this feature already available out-of-the box within an ERP system like ours (SAP). However there are some things we would really love if they were made more user friendly such as allowing us greater flexibility when creating our custom fields or using formulas instead of static text values etc., but these minor issues don't take away anything else about working through them - just adding additional features/options where needed rather than making everything 100% perfect first off :D.