I like how easy it is with Benefit Harbors customer reps help along you through this process! You just sign up & select your plan/coverage options then wait until they are notified that everything has been set via submission or approval by their insurance carrier (your state). It's not all bad though because if anything goes wrong we can reach out directly to our rep who will get back right away about making sure things move forward! We use Benefits harbor primarily as an administrator but have implemented some plans too using other software providers such us ADP Lifeguard platform which works well also so no problems there :) The best part would be being able resolve issues fast once contacted thru benefit harbor contact center team - really great folks!! It is easy to navigate which makes it very user friendly and also offers many ways of reaching out to customers such as email or social media. The customer service can be improved by adding more people as well as adding a call option. I have not found anything that I dislike about this product. Benefits are easily accessible and easy to use. This program has helped me make sure my employees are getting all what they need from their benefit plans.