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Austria, Vienna
1 Level
703 Review
35 Karma

Review on YETOR by Christian Bennett

Revainrating 3 out of 5

YETOR - A Frustrating Experience Dealing with the Customer Service

My experience with YETOR's customer service left me feeling let down, despite the fact that the retailer may have a fantastic assortment of tools and supplies for home improvement projects. In spite of their assurances that they go the extra mile for their clients, I did not find them to be helpful or responsive in any way. I reached out to their customer support team for assistance when I had questions about a product that I was interested in purchasing but needed more information about it. However, it took them several days to respond to my question, and even after they did, the response wasn't very detailed and didn't address all of my concerns in their entirety. In addition, when I received my purchase, I discovered that one of the items had been harmed in some way during the shipping process. I had to get in touch with YETOR's customer support to request a replacement, but it took them a few weeks to process my request and send a new item. My experience with YETOR's customer support was, all things considered, less than satisfactory. They may have a good selection of products, but their slow response times and lack of attention to customer concerns make them a less-than-ideal option for anyone looking for a hassle-free shopping experience. Despite the fact that they may have a good selection of products.

Pros
  • swift and trustworthy delivery
Cons
  • The return procedure can be difficult.