The best thing about totalmed is that it has a very good customer service team. They are always willing to help out with any questions I may have. Sometimes it takes them awhile to get back to me, but they are usually quick to respond. I like that they offer many different payment options for their clients. I wish there were more ways to pay. I also would love if they offered a free trial. I've been using totalmed for over 5 years now. I am able to quickly transcribe doctor's notes into my own format. This makes it easier for me to organize my notes.